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Updates

Latest Announcements

EU VAT Package 2021 Shipping Announcement

UK VAT 2021 Shipping Announcement

Discounted DHL Express Shipping (2-4 business days)

Countries that are temporarily suspending international shipments via Standard Shipping

Countries excluded from Express Shipping subsidy

Frequently Asked Questions

General

Covid-19 Updates: Is business as usual?

Discount codes - how do they work?

An item I want is out of stock. When will it be back in stock?

Orders

When will my order be shipped out?

Can I make amendments to my order after it's been placed?

Can I change my delivery address after placing an order?

How do I know when my order has been shipped out?

How do I track the status of my package?

How can I cancel an order that I've placed?

I've received a faulty product. What should I do?

I've received an incorrect product. What should I do?

Delivery & Shipping

Do you ship internationally?

How much does shipping cost?

Where do you ship from?

How long does shipping take?

Do I have to pay for customs duties and import taxes?

I've placed multiple separate orders on the same day. Can you consolidate my orders and refund me the shipping cost?

My package is marked as delivered but I didn't receive it. What should I do?

Returns, Refunds & Exchanges

What is your online returns policy?

Will I have to pay for return shipping?

How long will it take for my refund to be processed?

Can I exchange an item I received with another item on your store?

Products

Bezels

My bezel feels too tight.

My bezel is too loose and can be easily removed by hand.

Will your bezel be compatible with my watch?

The bezel only has 60 clicks instead of 120. What can I do?

My bezel did not come with a bezel gasket. Where is it?

Bezel Inserts

I want a sloped bezel insert. What kind of crystal should I use?

I want to use a flat bezel insert. Do I need to change my crystal?

My Yachtmaster insert is dirty. What should I do?

I bumped my watch somewhere and the lume pip got detached.

Crystals

I want to purchase a sapphire crystal from you. Do I need to purchase a crystal gasket separately?

Watch Hands

What lume is used for your watch hands?

Am I able to mix and match the watch hands on your website?

The hands are slanting down.

Do your hands fit on an SKX013?

Cases

What are "drilled lugs"?

Do your cases come with springbars and gaskets?

Crowns

My crown stem is too long!

My crown does not fully screw in.

I'd like to use an NH35/NH36 movement. Do I need a new crown?

Dials

Will your dial be compatible with my watch?

Chapter Rings

The Chapter Ring pin does not fit on the hole on the case.

Casebacks

What caseback should I choose for my watch?

I cannot screw in the caseback all the way.

Movements

Are your movements regulated?

Which movement should I choose from my watch?

Bracelets / Straps

The bracelet is too hard to install with fat spring bars. Any tips?